FHPlumbing Frequently Asked Questions

Below are some of the frequently asked questions that we get asked.

If you don’t find your answers here please feel free to contact us.

Yes, all staff, work and stores photos are our own and are of the people who work for FHPlumbing.

Our service areas cover, Paarl, Stellenbosch, Franschhoek & surrounds, as well as all areas in between these towns.

Our charges are as follows:

  • We have a flat rate call out fee of R216 including VAT.
  • Thereafter we charge an hourly rate of R477 per hour including VAT, charged in 15 minute increments.
  • Call out time starts when plumber arrives at the job. In security estates the call out time starts when the plumber arrives at the security gate.

Some work can be carried out at a fixed price or an estimate.

Monday to Friday 07h00 to 17h00
Charges are R477 per hour including VAT, charged in 15 minute increments.

Monday to Thursday 17h00 to 07h00 & Friday 17h00 to Saturday 17h00
Charges are R715 per hour including VAT, charged in 15 minute increments.

Saturday 17h00 to Monday 07h00
Charges are R954 per hour including VAT, charged in 15 minute increments.

We employ a satellite tracking system that is accurate to the second. We monitor the movements of our plumbers on each and every job to ensure that the job is being charged at the correct times and being carried out efficiently without any time being wasted.

We are contactable at any time and we work all hours if necessary.

For emergencies we try to be at the job within 30 minutes. This estimate can change depending on various circumstances.

We attend the majority of jobs at the agreed time. However, there are times when our plumbers are still completing the previous job. We will always endeavour to let our customers know if we are running late.

Payment is expected on completion of job and you are entirely satisfied. Payment is preferred by bank transfer, however cheque or cash is accepted.

At this stage we do not have this option.

Yes, we will create a 30 day account for hotels, guest houses, restaurants e.t.c that require regular plumbing work through the month.

In most cases immediate payment is required on completion of the job.

We are a Closed Corporation (CC number 2005/ 040025/ 23) and we belong to the Institute of Plumbing South Africa (IOPSA membership number: 1844). Some of our plumbers are registered with Plumbing Institute Registration Board (PIRB). We are VAT registered (VAT number: 4130219134).

Yes we do, our public liability is with Santam and it is to the value of R1000 000 with additional Santam Umbrella liability to the value of R20 000 000.

Yes, our guarantee for workmanship is 12 months and materials & parts have their own warranty with the supplier or manufacturer and their warrantee time varies from item to item.

Yes, this is extremely helpful and keeps the cost of the job down. You can upload your photos on this website.

Yes, if you prefer a particular plumber and he is available, we will gladly allocate him.

Yes we can, we normally supply and fit ‘unseen’ plumbing like hot water cylinders and pipework, if you have the materials such as sanitary-ware, we will gladly fit them.

What our customers have to say
  • Thanks Danielle,

    Your guys did a great job and you have gained a new customer!

    We settled these invoices in advance of the work being done.

    Have a good weekend

    Tim

    Pearl Valley
  • Good morning

    Both invoices paid & thank you for looking after us as usual.

    I love your new logo & the vans look very smart.

    Best regards

    John

    John Atkins
  • Hi Michel

    Thanks very much for responding so quickly to our call for help on Friday, diagnosing the problem and referring it to Kwikot for replacement of the geyser under guarantee. It is appreciated.

    I would also like to express our appreciation for the very prompt and efficient response from Kwikot in replacing the geyser within 24 hours and for Clements and his colleagues who worked so quickly. We were very impressed. Please convey our sincere thanks and appreciation to them.

    Kind regards
    Barry Phillips

    The Garden House
  • Dear Danielle

    Thank you for your excellent service, always prompt and competent.
    We paid by EFT yesterday.
    Kind regards

    Yvonne van der Westhuizen
  • Good Morning

    Your plumber was so pleasant and obliging and really did an excellent job and went to a lot of trouble to correct all the problems.
    This was much appreciated – thank you very much.

    Regards

    Mrs. Josephine Fine
  • Thank you for your prompt attention to a geyser leak at 49 Cabriere st today.

    Martin was considerate, courteous and a credit to your company.

    49 Cabriere Street
  • Awesome service!

    You were the only plumbers in the Cape Winelands who were willing to assist with an emergency.

    Thank you very much.

    Pieter VD Linde
  • Dear Danielle,

    Please find attached the Proof of Payment.

    Thanks for the great service!

    Warm Regards,
    Belinda Fraser

    A la Montagne Guest House
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    Our Services Include

    Plumbing Repairs and Maintenance, to include Hot Water Cylinder Repairs and Replacements, Solar Installations, Heat pumps

     

    Services
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    Products Offered

    We supply a wide variety of Pipes and Fittings, Toilet Parts, Tap Parts, Traps, Hot Water Cylinders

     

    Products
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    FAQs

    Visit our FAQs section to get answers to all common plumbing questions

     

    FAQs

Physical Address:
75a Village Artisan
Cabriere St
Franschhoek

Postal Address:
P.O. Box 526
Franschhoek
7690

Office: 021 876 3759
Hanru: 073 007 6001
Email: Email Us

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