Office Cell: 082 875 6014
Hanru: 073 007 6001
Office Cell: 082 875 6014
Hanru: 073 007 6001
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FHPlumbing

Franschhoek's Premiere Plumbing Service since 1993

About Slide
FHPlumbing

Franschhoek's Premiere Plumbing Service since 1993

Services Slide
Plumbing Services

We are committed to providing a high standard of workmanship to our clients

Products Slide
Plumbing Products

We stock the best quality products, at the most affordable prices

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FHPlumbing Frequently Asked Questions.

Below are some of the frequently asked questions that we get asked.

If you don’t find your answers here please feel free to contact us.

Are the photographs on your website of work you have completed?

Yes, all staff, work and stores photos are our own and are of the people who work for FHPlumbing.

What areas are your services available in?

Our service areas cover, Paarl, Stellenbosch, Franschhoek & surrounds, as well as all areas in between these towns.

What are your charges?

Our charges are as follows:

  • We have a flat rate call out fee of R324.00 including VAT.
  • Thereafter we charge an hourly rate of R648.00 per hour including VAT, charged in 15 minute increments.

Some work can be carried for a fixed price or an estimate.

Monday to Friday 07h00 to 17h00
Charges are R648.00 per hour including VAT, charged in 15 minute increments.

Monday to Thursday 17h00 to 07h00 & Friday 17h00 to Saturday 17h00
Charges are R972.00 per hour including VAT, charged in 15 minute increments.

Saturday 17h00 to Monday 07h00 & Public Holidays
Charges are R1296.00 per hour including VAT, charged in 15 minute increments.

We employ a satellite tracking system that is accurate to the second. We are able to monitor the movements of our plumbers on each and every job to ensure that the job is being charged at the correct times and being carried out efficiently without any time being wasted.

What are your operating times and when can we call you?

We are contactable at any time and we work all hours if necessary.

What is your response time?

For emergencies we try to be at the job within 30 minutes. This estimate can change depending on various circumstances.

How accurate are your appointment times?

We attend the majority of jobs at the agreed time. However, there are times when our plumbers are still completing the previous job. We will always endeavour to let our customers know if we are running late.

What are my payment options?

Payment is expected on completion of job and you are entirely satisfied. Payment is preferred by bank transfer, however credit card, cheque or cash is accepted.

Can I pay via Credit Card?

Yes, you can pay by credit card.

Do you offer payment terms?

Yes, we will create a 30 day account for hotels, guest houses, restaurants e.t.c that require regular plumbing work through the month.

What are your payment terms for domestic customers?

In most cases immediate payment is required on completion of the job.

What type of company are you and are you registered with any institutions?

We are a Closed Corporation (CC number 2005/ 040025/ 23) and we belong to the Institute of Plumbing South Africa (IOPSA membership number: 1844). Some of our plumbers are registered with Plumbing Institute Registration Board (PIRB). We are VAT registered (VAT number: 4130219134).

Do you hold public liability insurance?

Yes we do, our public liability is with Santam and it is to the value of R1000 000 with additional Santam Umbrella liability to the value of R20 000 000.

Do you offer a guarantee?

Yes, our guarantee for workmanship is 6 months and materials & parts have their own warranty with the supplier or manufacturer and their warrantee time varies from item to item.

Can I send photographs for help with quotation?

Yes, this is extremely helpful and keeps the cost of the job down. You can email your photos to us.

Can we have the same plumber on the job?

Yes, if you prefer a particular plumber and he is available, we will gladly allocate him.

I have the required materials for the job needed. Can you charge me labour only?

Yes we can, we normally supply and fit ‘unseen’ plumbing like hot water cylinders and pipework, if you have the materials such as sanitary-ware, we will gladly fit them.

What our customers have to say…

49 Cabriere Street

Thank you for your prompt attention to a geyser leak at 49 Cabriere st today.
Martin was considerate, courteous and a credit to your company.

49 Cabriere Street

Mrs. Josephine Fine

Good Morning,
Your plumber was so pleasant and obliging and really did an excellent job and went to a lot of trouble to correct all the problems.
This was much appreciated - thank you very much.

Regards
Mrs. Josephine Fine

Yvonne van der Westhuizen

Dear Danielle,
Thank you for your excellent service, always prompt and competent.
We paid by EFT yesterday.

Kind regards
Yvonne van der Westhuizen

The Garden House

Hi Michel,
Thanks very much for responding so quickly to our call for help on Friday, diagnosing the problem and referring it to Kwikot for replacement of the geyser under guarantee. It is appreciated.

I would also like to express our appreciation for the very prompt and efficient response from Kwikot in replacing the geyser within 24 hours and for Clements and his colleagues who worked so quickly. We were very impressed. Please convey our sincere thanks and appreciation to them.

Kind regards
Barry Phillips

The Garden House

LaDauphine Guest House

Good morning,
Both invoices paid & thank you for looking after us as usual.
I love your new logo & the vans look very smart.

Best regards
John Atkins

LaDauphine Guest House

Pearl Valley

Thanks Danielle,
Your guys did a great job and you have gained a new customer!
We settled these invoices in advance of the work being done.
Have a good weekend

Tim

Pearl Valley

Byron Plomeritis 20210701

I'm very impressed with your service. Keep up the good work!

Byron

La Petite Provence

Anne & Dan 20210331

Hi There. Just wanted to let you know that the guys you sent Monday and Tuesday to replace the pipes in our roof were exellent. They were diligent, efficient, polite and professional. It was a pleasure to have them in the house and a relief to know we were in such good hands. Kind regards.

Anne & Dan

Franschhoek

Richard Cork 20210812

The plumbers you sent were great. Warmest regards Richard Cork.

Richard Cork

Franschhoek

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Our Services Include

Plumbing Repairs and Maintenance, to include Hot Water Cylinder Repairs and Replacements, Solar Installations, Heat pumps

Products Offered

We supply a wide variety of Pipes and Fittings, Toilet Parts, Tap Parts, Traps, Hot Water Cylinders and other plumbing supplies

FAQs

Visit our FAQs section to get answers to all common plumbing questions, questions about our charges and our operating times